Privacy Policy

Introduction

inovex B.V. ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, process, and safeguard your personal data when you visit our website, use our services, or interact with us. As the Data Controller, inovex takes data protection seriously and complies with the General Data Protection Regulation (GDPR) and applicable Dutch privacy laws.

Data Collection

The data we collect includes personal information such as your name, email address, phone number, postal address, and project details when you contact us through our website, request quotes, or engage our construction services. We also collect technical information about your device and how you use our website, including IP address, browser type, operating system, referring URLs, and pages visited. This information is collected through various means including contact forms, email communications, phone calls, cookies, and website analytics tools.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds: legitimate interests for website functionality and business communications, contract performance when providing construction services, consent for marketing communications and cookies, and legal obligations for tax and regulatory compliance. We ensure that our processing activities are fair, transparent, and respect your privacy rights.

How We Use Your Information

We explain how we use your information in this section: to provide construction and contracting services, respond to enquiries and quote requests, communicate about projects and appointments, process payments and maintain financial records, improve our website and services, comply with legal and regulatory requirements, and send relevant business communications with your consent. We use of your data is always proportionate to the purpose for which it was collected and in accordance with your privacy rights.

Data Sharing and Disclosure

inovex does not sell, rent, or trade your personal information to third parties. We may share your data with trusted service providers who assist us in operating our business, such as payment processors, accounting services, and IT support providers, all of whom are bound by confidentiality agreements. We may also disclose information when required by law, to protect our rights, or in connection with legal proceedings. Any data sharing is conducted in compliance with GDPR requirements and data protection principles.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Customer and project information is typically retained for seven years after project completion for legal and tax compliance purposes. Marketing consent and communication preferences are retained until you withdraw consent. Website analytics data is retained for up to 26 months. We regularly review our data retention practices and securely delete information that is no longer needed.

Your Rights

Under GDPR, you have several important rights regarding your personal data: the right to access your personal information and receive a copy, the right to rectify inaccurate or incomplete data, the right to erasure ("right to be forgotten") in certain circumstances, the right to restrict processing of your data, the right to data portability, the right to object to processing based on legitimate interests, and the right to withdraw consent at any time. To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and provide personalised content. We use essential cookies for website functionality, analytics cookies to understand how visitors use our site, and marketing cookies for advertising purposes with your consent. You can manage your cookie preferences through our cookie consent banner or your browser settings. For detailed information about the cookies we use, please see our Cookie Policy.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include secure servers, encryption of sensitive data, regular security assessments, staff training on data protection, and access controls limiting who can view your information. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

International Data Transfers

As a Netherlands-based company, we primarily process data within the European Economic Area (EEA). If we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other approved transfer mechanisms under GDPR. We will inform you of any such transfers and the safeguards applied to protect your data.

Children's Privacy

Our services are not directed to individuals under 16 years of age, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child under 16, we will take steps to delete such information promptly. Parents or guardians who believe their child has provided personal information to us should contact us immediately.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or need to contact us about data protection matters, please contact us at privacy@inovex.world or reach us by phone at +31 303596632. You can also write to us at inovex B.V., Kerkstraat 286, 1399 JH Almere, Netherlands. We will respond to your enquiry within one month as required by GDPR.

Supervisory Authority

If you believe that your data protection rights have been violated or you are unsatisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or your local supervisory authority. Contact information for the Dutch DPA can be found at autoriteitpersoonsgegevens.nl.